Patient Navigators are health care extenders that guide patients through and around barriers in the complex healthcare system. These health professionals guide patients through the healthcare system, helping them overcome obstacles faced in accessing or receiving treatment. Patient Navigators work in a variety of settings—Community, hospital, home, primary care, and tertiary care. Patient navigation is currently a growing career, especially with the Affordable Care Act’s focus on patient-centered care.


Appian360 technology enables Patient Navigators to guide the patient and their family through their care journey. Navigators yield improved care coordination and patient empowerment while significantly saving money. One prominent patient navigation program has reportedly resulted in savings of almost $50M over 3 years throught the following:

  • ER visits decreased by 13%

  • Hospitalization decreased by 39%

  • ICU admissions decresed by 33%

Patient Navigators